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MCCP is required to provide the results of recent satisfaction surveys completed by direct ad indirect consumers of services offered by MCCP.
Below are the results of 2002. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).
Metro Crisis Coordination Program (MCCP) Satisfaction Survery Results for 2002 871 Surveys were sent out in 2002. 292 were returned (34%)
Rating scale is 1 to 5 with 5 being "very satisfied" Case Managers
305 surveys sent and 115 received (38%)
Overall satisfaction with MCCP services and supports 4.65
Highest satisfaction in response time before being contacted by MCCP 4.83
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.43
Families
169 surveys sent and 31 received (18%)
Overall satisfaction with MCCP services and supports 4.10
Highest satisfaction in response time before being contacted by MCCP 4.73
Lowest satisfaction in helpfulness of follow-up 4.00
Residential Programs
189 surveys sent and 72 received (38%)
Overall satisfaction with MCCP services and supports 4.49
Highest satisfaction in ease of referral 4.73
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.30
Day Programs/Schools
105 surveys sent and 38 received (36%)
Overall satisfaction with MCCP services and supports 4.63
Highest satisfaction in effective communication 4.63
Lowest satisfaction in response time before being contacted by MCCP 4.40
Other (conservators, guardians, hospital, psychologists, etc.)
45 surveys sent and 20 received (44%)
Overall satisfaction with MCCP services and supports 4.32
Highest satisfaction in response time before being contacted by MCCP 4.62
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 3.94
Clients (Rating scale is 1 to 3 with 3 being very happy)(Rating scale is 1 to 3 with 3 being very happy)
58 surveys sent and 16 received (28%)
Most happy with MCCP staff being available to them when needed, efforts of MCCP to help them and regarding having MCCP help them again in the future 3.00
Least happy in MCCP's ability to explain what MCCP might be able to do to help them 2.87
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