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MCCP is required to provide the results of recent satisfaction surveys completed by direct ad indirect consumers of services offered by MCCP.
Below are the results of 2003. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).
Metro Crisis Coordination Program (MCCP) Satisfaction Survery Results for 2003 764 Surveys were sent out in 2003. 262 were returned (34%)
Rating scale is 1 to 5 with 5 being "very satisfied" Case Managers
268 surveys sent and 120 received (45%)
Overall satisfaction with MCCP services and supports 4.63
Highest satisfaction in response time before being contacted by MCCP 4.91
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.49
Families
173 surveys sent and 30 received (17%)
Overall satisfaction with MCCP services and supports 4.31
Highest satisfaction in response time before being contacted by MCCP 4.50
Lowest satisfaction in helpfulness of follow-up 4.04
Residential Programs
138 surveys sent and 51 received (37%)
Overall satisfaction with MCCP services and supports 4.56
Highest satisfaction in ease of referral 4.78
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.36
Day Programs/Schools
103 surveys sent and 34 received (36%)
Overall satisfaction with MCCP services and supports 4.67
Highest satisfaction in effective communication 5.00
Lowest satisfaction in response time before being contacted by MCCP 4.42
Other (conservators, guardians, hospital, psychologists, etc.)
46 surveys sent and 16 received (35%)
Overall satisfaction with MCCP services and supports 4.56
Highest satisfaction in response time before being contacted by MCCP 4.83
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.29
Clients (Rating scale is 1 to 3 with 3 being very happy)(Rating scale is 1 to 3 with 3 being very happy)
36 surveys sent and 11 received (31%)
Most happy with MCCP staff being available to them when needed, efforts of MCCP to help them and regarding having MCCP help them again in the future 3.00
Least happy in MCCP's ability to explain what MCCP might be able to do to help them 2.90
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