MCCP is required to
provide the results of recent satisfaction surveys completed by direct
and indirect consumers of services offered by MCCP.
Below are
the results of 2004. Past years results are accessible by clicking on
the year of your choice (you will be taken to another page on this
site).
Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results for 2004
542 Surveys were sent out in 2004. 191 were returned (35%)
Rating scale is 1 to 5 with 5 being very satisfied
Case Managers
184 surveys sent and 76 received (41%)
Overall satisfaction with MCCP services and supports 4.76
Highest satisfaction in ease of referral 4.90
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.65
Families
136 surveys sent and 30 received (22%)
Overall satisfaction with MCCP services and supports 4.70
Highest satisfaction in helpfulness of recommendations by MCCP 4.90
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.37
Residential Programs
93 surveys sent and 30 received (32%)
Overall satisfaction with MCCP services and supports 4.30
Highest satisfaction in ease of referral 4.76
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.19
Day Programs/Schools
69 surveys sent and 30 received (43%)
Overall satisfaction with MCCP services and supports 4.73
Highest satisfaction in ability to effectively communicate 4.83
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.59
Other (conservators, guardians, hospital, psychologists, etc.)
29 surveys sent and 15 received (52%)
Overall satisfaction with MCCP services and supports 4.47
Highest satisfaction in ease of making referral 4.88
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.00
Clients
(Rating scale is 1 to 3 with 3 being very happy)
31 surveys sent and 10 received (32%)
Most happy with MCCP listening to their concerns, efforts of MCCP
to help them and MCCP's ability to explain what MCCP might be able to
do to help them 3.00
Least happy in having MCCP staff being available when needed 2.83
