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MCCP is required to provide the results of recent satisfaction surveys completed by direct ad indirect consumers of services offered by MCCP.
Below are the results of 2005. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).
Metro Crisis Coordination Program (MCCP) Satisfaction Survery Results for 2005 499 Surveys were sent out in 2005. 186 were returned (37%)
Rating scale is 1 to 5 with 5 being very satisfied Case Managers
175 surveys sent and 80 received (46%)
Overall satisfaction with MCCP services and supports 4.57
Highest satisfaction in ease of referral 4.86
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.11
Families
137 surveys sent and 32 received (23%)
Overall satisfaction with MCCP services and supports 4.68
Highest satisfaction in ability to effectively communicate 4.71
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.44
Residential Programs
96 surveys sent and 35 received (36%)
Overall satisfaction with MCCP services and supports 4.74
Highest satisfaction in ability to effectively communicate 4.91
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.42
Day Programs/Schools
50 surveys sent and 26 received (52%)
Overall satisfaction with MCCP services and supports 4.73
Highest satisfaction in helpfulness of recommendations 4.81
Lowest satisfaction in ease of making a referral 4.58
Other (conservators, guardians, hospital, psychologists, etc.)
25 surveys sent and 5 received (25%)
Overall satisfaction with MCCP services and supports 4.80
Highest satisfaction in ease of making referral, response time, communication & coordinate additional resources 5.00
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources & convening recommendations 4.60
Clients (Rating scale is 1 to 3 with 3 being very happy)(Rating scale is 1 to 3 with 3 being very happy)
16 surveys sent and 8 received (50%)
Most happy with efforts of MCCP to help them, MCCP's ability to explain what MCCP
Least happy in MCCP listening to their concerns 2.83
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