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MCCP is required to provide the results of recent satisfaction surveys completed by direct ad indirect consumers of services offered by MCCP.
Below are the results of 2006. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).
Metro Crisis Coordination Program (MCCP) Satisfaction Survery Results for 2006 334 Surveys were sent out in 2006. 141 were returned (42%)
Rating scale is 1 to 5 with 5 being very satisfied Case Managers
116 surveys sent and 60 received (52%)
Overall satisfaction with MCCP services and supports 4.75
Highest satisfaction in ease of referral 4.9
Lowest satisfaction in MCCP's ability to coordinate additional supports
and resources 4.47
Families
71 surveys sent and 27 received (38%)
Overall satisfaction with MCCP services and supports 4.73
Highest satisfaction in ease of making referrals 4.95
Lowest satisfaction in MCCP's ability to coordinate additional supports
and resources 4.32
Residential Programs
82 surveys sent and 27 received (33%)
Overall satisfaction with MCCP services and supports 4.81
Highest satisfaction in effectively communicate 4.78
Lowest satisfaction in MCCP's ability to coordinate additional supports
and resources 4.52
Day Programs/Schools
30 surveys sent and 13 received (43%)
Overall satisfaction with MCCP services and supports 4.58
Highest satisfaction in ease of making referral 4.8
Lowest satisfaction in response time 4.58
Other (conservators, hospital, psychologists, etc.)
19 surveys sent and 8 received (42%)
Overall satisfaction with MCCP services and supports 4.67
Highest satisfaction in response time 5.00
Lowest satisfaction in MCCP's ability to coordinate additional supports
and resources, follow up, & convening recommendations 4.67
Clients (Rating scale is 1 to 3 with 3 being very happy)
16 surveys sent and 6 received (38%)
Most happy with efforts of MCCP to help them, MCCP's ability to explain what MCCP might be able to do to help them & MCCP staff being available to them 3.00
Least happy in MCCP listening to their concerns 3.00
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