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MCCP is required to provide the results of recent satisfaction surveys completed by direct ad indirect consumers of services offered by MCCP.
Below are the results of 2006. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).
Metro Crisis Coordination Program (MCCP)Satisfaction Survey Results 2007 683 Surveys were sent out in 2007. 196 were returned (29%)
Rating
scale is 1 to 5 with 5 being very satisfied
Case Managers 221surveys sent and 86 received (39%) Overall satisfaction with MCCP services and supports 4.79 Highest satisfaction in ease of referral 4.98 Lowest satisfaction in MCCP’s ability to coordinate additional supports and resources 4.55 Families 168 surveys sent and 27 received (16%) Overall satisfaction with MCCP services and supports 4.73 Highest satisfaction with ability of MCCP to convey recommendations 5.00 Lowest satisfaction in MCCP’s ability to coordinate additional supports and resources 4.43 Residential Programs 127 surveys sent and 35 received (28%) Overall satisfaction with MCCP services and supports 4.55 Highest satisfaction in effectively communicate 4.75 Lowest satisfaction in MCCP’s ability to coordinate additional supports and resources 4.15 Day Programs/Schools 81 surveys sent and 25 received (31%) Overall satisfaction with MCCP services and supports 4.39 Highest satisfaction in effectively communicate 5.00 Lowest satisfaction was in follow up offered 4.38
Other (conservators, hospital, psychologists, etc.) 48 surveys sent and 4 received (8%) Overall satisfaction with MCCP services and supports 4.25 Highest satisfaction in ability to coordinate additional supports and resources 5.00 Clients (Rating scale is 1 to 3 with 3 being very happy) 38 surveys sent and 15 received (39%) Most happy with efforts of MCCP to help them, MCCP’s ability to explain what MCCP might be able to do to help them & MCCP staff being available to them and in MCCP listening to their concerns 3.00 |
