MCCP is required to provide the results of recent
satisfaction surveys completed by direct and indirect consumers of
services offered by MCCP.
Below are the results of 2007. Past years results
are accessible by clicking on the year of your choice (you will be
taken to another page on this site).
Metro Crisis
Coordination Program (MCCP)
Satisfaction Survey Results
2007
683 Surveys
were sent out in 2007. 196
were returned (29%)
Rating
scale is 1 to 5 with 5 being very satisfied
Case
Managers
221 surveys
sent and 86 received (39%)
Overall
satisfaction with MCCP services and supports 4.79
Highest
satisfaction in ease of referral 4.98
Lowest
satisfaction in MCCP’s ability to coordinate
additional supports
and resources
4.55
Families
168 surveys
sent and 27 received (16%)
Overall
satisfaction with MCCP services and supports 4.73
Highest
satisfaction with ability of MCCP to convey
recommendations 5.00
Lowest
satisfaction in MCCP’s ability to coordinate
additional supports
and resources
4.43
Residential Programs
127 surveys
sent and 35 received (28%)
Overall
satisfaction with MCCP services and supports 4.55
Highest
satisfaction in effectively communicate 4.75
Lowest
satisfaction in MCCP’s ability to coordinate
additional supports
and resources
4.15
Day Programs/Schools
81 surveys
sent and 25 received (31%)
Overall
satisfaction with MCCP services and supports 4.39
Highest
satisfaction in effectively communicate 5.00
Lowest
satisfaction was in follow up offered
4.38
Other (conservators, hospital, psychologists, etc.)
48 surveys
sent and 4 received (8%)
Overall
satisfaction with MCCP services and supports 4.25
Highest
satisfaction in ability to coordinate additional
supports and resources 5.00
Clients
(Rating scale is 1 to 3 with 3
being very happy)
38 surveys
sent and 15 received (39%)
Most
happy with efforts of MCCP to help them, MCCP’s ability
to explain what MCCP might be able to do to help them & MCCP
staff being
available to them and in MCCP listening to their concerns 3.00
