MCCP is required to provide the results of recent
satisfaction surveys completed by direct and indirect consumers of
services offered by MCCP.
Below are the results of 2008. Past years results
are accessible by clicking on the year of your choice (you will be
taken to another page on this site).
Metro
Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2008
550 Surveys were sent out in 2008. 168 were returned (31%)
Rating scale is 1 to 5 with 5 being very satisfied
Case Managers
192 surveys sent and 79 received (41%)
Overall satisfaction with MCCP services and supports 4.70
Highest satisfaction in response time from MCCP 4.88
Lowest satisfaction in MCCP’s ability to coordinate additional supports
and resources 4.40
Families
147 surveys sent and 35 received (24%)
Overall satisfaction with MCCP services and supports 4.54
Highest satisfaction was ease of making referrals 4.73
Lowest satisfaction in MCCP’s ability to coordinate additional supports
and resources 4.53
Residential Programs
109 surveys sent and 20 received (18%)
Overall satisfaction with MCCP services and supports 4.66
Highest satisfaction in effectively communicate 4.80
Lowest satisfaction in ease of making referrals 4.53
Day Programs/Schools
49 surveys sent and 15 received (31%)
Overall satisfaction with MCCP services and supports 4.60
Highest satisfaction in effectively communicate 4.80
Lowest satisfaction was ease of making referrals 4.46
Other (Conservators, Hospital, Psychologists, etc.)
23 surveys sent and 8 received (35%)
Overall satisfaction with MCCP services and supports 4.50
Highest satisfaction was in response time. 4.71
Clients
(Rating scale is 1 to 3 with 3 being very happy)
30 surveys sent and 11 received (27%)
Most
happy with MCCP’s ability to explain what MCCP might be able to do to
help them & MCCP staff being available to them when a client wanted
to call, to visit or talk with an MCCP staff. 3.00
Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results
2008
Case Managers
MCCP helped develop crisis plan/specific behavioral recommendations 84% (61 of 73)
Plan implemented/carried out 2.39 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 34% (22 of 64)
Anticipate the need for follow-up support to implement plan 25% (14 of 57)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.96
MCCP’s services will prevent future crises 3.69
MCCP’s services were clearly explained 4.53
I had enough information to make choices about crisis services 4.61
MCCP’s services helped prevent client being removed from living or work situation 76%
Yes (52 of 68)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 69% (45 of 65)
Families
MCCP helped develop crisis plan/specific behavioral recommendations 94% (30 of 32)
Plan implemented/carried out 2.63 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 49% (17 of 35)
Anticipate the need for follow-up support to implement plan 28% (19 of 32)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.73
MCCP’s services will prevent future crises 3.63
MCCP’s services were clearly explained 4.44
I had enough information to make choices about crisis services 4.22
MCCP’s services helped prevent client being removed from living or work situation
Yes 64% (14 of 22)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 69% (16 of 23)
Residential programs
MCCP helped develop crisis plan/specific behavioral recommendations 90% (18 of 20)
Plan implemented/carried out 2.50 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 85% (17 of 20)
Anticipate the need for follow-up support to implement plan 18% (3 of 19)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.30
MCCP’s services will prevent future crises 3.20
MCCP’s services were clearly explained 4.45
I had enough information to make choices about crisis services 4.38
MCCP’s services helped prevent client being removed from living or work situation
Yes 83% (14 of 17)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 63% (10 of 16)
Day programs/Schools
MCCP helped develop crisis plan/specific behavioral recommendations 85% (11 of 13)
Plan implemented/carried out 2.86 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 80% (12 of 15)
Anticipate the need for follow-up support to implement plan 33% (5 of 15)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.54
MCCP’s services will prevent future crises 3.38
MCCP’s services were clearly explained 3.93
I had enough information to make choices about crisis services 4.00
MCCP’s services helped prevent client being removed from living or work situation
Yes 83% (10 of 12)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 88% (7 of 8)
Other (conservators, hospitals, psychologists, etc.)
MCCP helped develop crisis plan/specific behavioral recommendations 88% (7of 8)
Plan implemented/carried out 2.63 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 63% (5 of 8)
Anticipate the need for follow-up support to implement plan, yes, 38 % (3 of 8)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.63
MCCP’s services will prevent future crises 4.00
MCCP’s services were clearly explained 4.88
I had enough information to make choices about crisis services 4.63
MCCP’s services helped prevent client being removed from living or work situation
Yes 83% (5 of 6)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 50% (3 of 6)
