MCCP is required to provide the results of recent
satisfaction surveys completed by direct and indirect consumers of
services offered by MCCP.
Below are the results of 2009. Past years results
are accessible by clicking on the year of your choice (you will be
taken to another page on this site).
Metro
Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2009
764 Surveys were sent out in 2009. 167 were
returned (22%)
Rating
scale is 1 to 5 with 5 being very satisfied
Case Managers
257 surveys sent and 73 received (28%)
Overall satisfaction with MCCP services and
supports 4.62
Highest satisfaction was ease of making
referrals 4.81
Lowest satisfaction in MCCP’s ability to
coordinate additional supports and resources
4.35
Families
196 surveys sent and 25 received (13%)
Overall satisfaction with MCCP services and
supports 4.72
Highest satisfaction was ease of making
referrals 5.00
Lowest satisfaction in MCCP’s ability to
coordinate additional supports
and resources 4.50
Residential Programs
150 surveys sent and 34 received (23%)
Overall satisfaction with MCCP services and
supports 4.38
Highest satisfaction was ease of making
referrals 4.80
Lowest satisfaction in helpfulness of follow-up
offered by MCCP 4.31
Day Programs/Schools
79 surveys sent and 19 received (24%)
Overall satisfaction with MCCP services and
supports 4.66
Highest satisfaction was ease of making
referrals 5.00
Lowest satisfaction in helpfulness of follow-up
offered by MCCP 4.42
Other (Conservators, Hospital, Psychologists, etc.)
40 surveys sent and 4 received (10%)
Overall satisfaction with MCCP services and
supports 4.00
Highest satisfaction was ease of making a
referral 4.75
Lowest satisfaction in MCCP’s ability to
coordinate additional supports
and resources 3.75
Clients
(Rating scale is 1 to 3 with 3 being very happy)
42 surveys sent and 12 received (29%)
Most happy with MCCP’s ability to explain what
MCCP might be able to do to help them & MCCP
staff being available to them when a client
wanted to call, to visit or talk with an MCCP
staff. 3.00
Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results
2009
Case Managers
MCCP helped develop crisis plan/specific
behavioral recommendations 85% (60 of 71)
Plan implemented/carried out 2.41 (1= not at
all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis
plan/recommendations 18% (11 of 60)
Anticipate the need for follow-up support to
implement plan 20% (12 of 61)
Rating scale is 1 to 5 with 1 being strongly
disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation
3.71
MCCP’s services will prevent future crises 3.65
MCCP’s services were clearly explained 4.44
I had enough information to make choices about
crisis services 4.39
MCCP’s services helped prevent client being
removed from living or work situation
yes 79% (51 of 65)
Should MCCP’s services have helped prevent
client being removed from living or
work situation yes 72% (44 of 61)
Families
MCCP helped develop crisis plan/specific
behavioral recommendations 92% (23 of 25)
Plan implemented/carried out 2.48 (1= not at
all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis
plan/recommendations 58% (14 of 24)
Anticipate the need for follow-up support to
implement plan 43% (10 of 23)
Rating scale is 1 to 5 with 1 being strongly
disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation
3.86
MCCP’s services will prevent future crises 3.58
MCCP’s services were clearly explained 4.43
I had enough information to make choices about
crisis services 4.36
MCCP’s services helped prevent client being
removed from living or work situation
yes 76% (16 of 21)
Should MCCP’s services have helped prevent
client being removed from living or
work situation yes 68% (13 of 19)
Residential programs
MCCP helped develop crisis plan/specific
behavioral recommendations 97% (30 of 31)
Plan implemented/carried out 2.81 (1= not at
all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis
plan/recommendations 94% (30 of 32)
Anticipate the need for follow-up support to
implement plan 22% (7 of 32)
Rating scale is 1 to 5 with 1 being strongly
disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation
3.63
MCCP’s services will prevent future crises 3.51
MCCP’s services were clearly explained 4.31
I had enough information to make choices about
crisis services 4.31
MCCP’s services helped prevent client being
removed from living or work situation
yes 67% (20 of 30)
Should MCCP’s services have helped prevent
client being removed from living or
work situation yes 50% (14 of 28)
Day programs/Schools
MCCP helped develop crisis plan/specific
behavioral recommendations 88% (15 of 17)
Plan implemented/carried out 2.77 (1= not at
all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis
plan/recommendations 72% (13 of 18)
Anticipate the need for follow-up support to
implement plan 18% (3 of 17)
Rating scale is 1 to 5 with 1 being strongly
disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation
3.53
MCCP’s services will prevent future crises 3.20
MCCP’s services were clearly explained 4.33
I had enough information to make choices about
crisis services 4.25
MCCP’s services helped prevent client being
removed from living or work situation
yes 82% (14 of 17)
Should MCCP’s services have helped prevent
client being removed from living or
work situation yes 31% (5 of 16)
Other (conservators, hospitals, psychologists, etc.)
MCCP helped develop crisis plan/specific
behavioral recommendations 75% (3 of 4)
Plan implemented/carried out 2.67 (1= not at
all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis
plan/recommendations 75% (3 of 4)
Anticipate the need for follow-up support to
implement plan, yes, 33 % (1 of 3)
Rating scale is 1 to 5 with 1 being strongly
disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation
3.50
MCCP’s services will prevent future crises 3.25
MCCP’s services were clearly explained 4.25
I had enough information to make choices about
crisis services 4.00
MCCP’s services helped prevent client being
removed from living or work situation
yes 67% (2 of 3)
Should MCCP’s services have helped prevent
client being removed from living or
work situation yes 67% (2 of 3)
